Legal

Terms & Conditions

Last updated: 13 July 2026

These terms apply to your use of the website at kayanexecutivetravel.com (the "Site") and to bookings of chauffeur services made with Kayan Executive Travel ("we", "us", "our"). By using the Site or making a booking you agree to these terms. Please also read our Privacy Policy, which explains how we handle your personal data.

You can contact us at info@kayanexecutivetravel.com or on +44 7852 701234.

1. About our service

We provide chauffeur-driven private hire transport across London and the surrounding areas, including airport transfers, corporate travel, wedding and event transport, hourly and full-day hire, and long-distance journeys. We operate as a licensed private hire service, and journeys are provided by licensed, insured drivers.

2. Enquiries, quotes and bookings

• Submitting an enquiry through the Site, by phone, by email or by WhatsApp is a request for a quote — it is not a confirmed booking.
• We will respond with a quote for your journey. Quotes are prepared for the journey details you provide; if those details change (for example route, timings, passenger numbers or luggage), the quote may change.
• A booking exists only once we have confirmed it to you in writing (including by email or WhatsApp). The confirmation will set out the journey, vehicle and price.
• Any cancellation or amendment terms that apply to your booking will be set out in, or provided with, your booking confirmation.
• All bookings are subject to vehicle and chauffeur availability. Where a confirmed vehicle becomes unavailable for reasons beyond our control, we will offer a suitable alternative vehicle or a full refund of any amount paid for the affected journey.

3. Prices and payment

• Prices are quoted for each journey individually and confirmed in writing before you book.
• Additional charges may apply where the journey differs from what was quoted — for example additional stops, significant route changes, or waiting time beyond any period included in your confirmation. Any such charges will be based on what was agreed in your booking confirmation.
• Payment methods and timing are agreed as part of your booking. The Site itself does not take payments.

4. Your responsibilities

• Provide accurate journey information, including pickup times, addresses and flight numbers where relevant.
• Be ready at the agreed pickup time and location.
• Treat the vehicle and chauffeur with respect. We may refuse or terminate carriage, without refund, in cases of abusive, unlawful or unsafe behaviour.
• You are responsible for the cost of repairing any damage to the vehicle, or professional cleaning where required, caused by you or your party beyond normal use.
• Smoking and vaping are not permitted in our vehicles. Food and drink are at the chauffeur's discretion.
• Children must use appropriate child restraints where the law requires; please tell us about child passengers when booking so we can make arrangements.
• Luggage must be within the capacity stated for the vehicle. We may decline items that cannot be carried safely or legally.

5. Delays and events outside our control

We plan journeys carefully — including monitoring flights for airport collections — and aim to be punctual for every booking. However, journey times can be affected by events outside our reasonable control, such as traffic conditions, road closures, accidents, severe weather, or actions of third parties. We are not responsible for losses caused by such events, though we will always take reasonable steps to minimise disruption. We recommend allowing sensible margins for time-critical journeys such as flights.

6. Our liability

• Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales.
• Subject to the above, we are not liable for indirect or consequential losses — such as missed flights, meetings or events, or loss of profit — caused by delays or events outside our reasonable control.
• Where we are liable in connection with a journey, and subject to the first bullet above, our liability is limited to the price paid for that journey.
• Property left in vehicles: we will make reasonable efforts to return items left behind, but items are left in the vehicle at your own risk.
• If you are a consumer, these terms do not affect your statutory rights, including your rights under the Consumer Rights Act 2015 to services performed with reasonable care and skill.

7. The website

• The Site is provided for general information about our services. We take care to keep its content accurate and up to date, but it is provided "as is" and content (including vehicle availability) may change without notice.
• Vehicle images on the Site are illustrative of the vehicle models we operate.
• You may not misuse the Site, attempt to gain unauthorised access to it, or use it to transmit harmful material.

8. Intellectual property

The Kayan Executive Travel name, logo and the content of the Site are owned by or licensed to us. You may view and print content for personal use, but you may not reproduce or use it commercially without our written permission. Third-party trade marks (including vehicle manufacturers' marks) belong to their respective owners and are used only to identify the vehicles we operate.

9. Third-party links

The Site links to third-party services such as WhatsApp and Instagram. We are not responsible for the content or practices of third-party services; your use of them is governed by their own terms.

10. Changes to these terms

We may update these terms from time to time. The version published on this page at the time you make a booking is the version that applies to that booking.

11. Governing law

These terms, and any dispute or claim arising out of them, are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, except that if you are a consumer living elsewhere in the UK you may also bring proceedings in your local courts.

12. Contact

Kayan Executive Travel
Email: info@kayanexecutivetravel.com
Phone / WhatsApp: +44 7852 701234